Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
| Main Author: | Michelli, Joseph A., 1960- |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c2011.
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| Subjects: |