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Michelli, Joseph A., 1960-
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Michelli, Joseph A., 1960-
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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
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Michelli, Joseph A., 1960-
Published 2011
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The Starbucks experience : 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
Published 2007
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