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Assessing service quality : satisfying the expectations of library customers
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On censorship : a public librarian examines cancel culture in the US
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Ban this! : how one school fought two book bans and won (and how you can too)
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Beyond books : adult library programs for a new era
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MORE: Minnesota opportunites for reference excellence, 1994 : reference manual and correspondence course
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Becoming a media mentor : a guide for working with children and families
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Public library catalog : guide to reference books and adult nonfiction
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Administration of the small public library
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Planning for results : a public library transformation process
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The public library manager's forms, policies, and procedures manual with CD-ROM
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The family-centered library handbook
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Creating policies for results : from chaos to clarity
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Diversity, equity, and inclusion in action : planning, leadership, and programming
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Moving your library : getting the collection from here to there
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The safe library : keeping users, staff, and collections secure
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Winning library grants : a game plan
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Freedom libraries : the untold story of libraries for African Americans in the South
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Programming for children and teens with autism spectrum disorder
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Library security : better communication, safer facilities
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The challenge of library management : leading with emotional engagement
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The public library : a photographic essay
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The island of lost maps :true story of cartographic crime
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Determining your public library's future size : a needs assessment and planning model
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Proving your library's value : persuasive, organized, and memorable messaging
