Record Citations
APA (7th ed.) Citation
Hernon, P., & Altman, E. (1998). Assessing service quality: Satisfying the expectations of library customers. American Library Association.
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Chicago Style (17th ed.) Citation
Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. Chicago: American Library Association, 1998.
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MLA (9th ed.) Citation
Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers. American Library Association, 1998.
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Warning: These citations may not always be 100% accurate.
