Record Citations
APA (7th ed.) Citation
Gallagher, R. S. (2013). The customer service survival kit: What to say to defuse even the worst customer service situations. AMACOM Books.
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Chicago Style (17th ed.) Citation
Gallagher, Richard S. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Service Situations. New York: AMACOM Books, 2013.
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MLA (9th ed.) Citation
Gallagher, Richard S. The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Service Situations. AMACOM Books, 2013.
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Warning: These citations may not always be 100% accurate.
