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Hug your customers : the proven way to personalize sales and achieve astounding results by Mitchell, Jack

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world by Blackshaw, Pete

Dealing with difficult people by Osborne, Christina

How to become a rainmaker : (the people who get and keep customers) by Fox, Jeffrey J., 1945-

Jeffrey Gitomer's little red book of selling : 12.5 principles of sales greatness : how to make sales forever by Gitomer, Jeffrey H.

Lucky stiff by Coonts, Deborah

Zero to 100,000 : social media tips and tricks for small businesses by Gratton, Sarah-Jayne

The customer rules : the 39 essential rules for delivering sensational service by Cockerell, Lee

Go to Downloadable eBook Here.

Going social : excite customers, generate buzz, and energize your brand with the power of social media by Goldman, Jeremy

The customer service survival kit what to say to defuse even the worst customer service situations by Gallagher, Richard S.

Go to Downloadable eBook Here.

Monster loyalty : how Lady Gaga turns followers into fanatics by Huba, Jackie

7L : the seven levels of communication : go from relationships to referrals by Maher, Michael J. (Realtor)

Keep your donors : the guide to better communications & stronger relationships by Ahern, Tom

Value proposition design : how to create products and services customers want by Osterwalder, Alexander, Pigneur, Yves, Bernarda, Gregory, Smith, Alan

What customers crave : how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J., 1958-

The customer rules : the 39 essential rules for delivering sensational service by Cockerell, Lee

Go to Downloadable eBook Here.