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The discipline of market leaders : choose your customers, narrow your focus, dominate your markets by Treacy, Michael

Fish! :a remarkable way to boost morale and improve results by Lundin, Stephen C., 1941-

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization by Spector, Robert, 1947-

How Toyota became #1 : leadership lessons from the world's greatest car company by Magee, David, 1965-

The innovator's dilemma : when new technologies cause great firms to fail by Christensen, Clayton M.

Be our guest : perfecting the art of customer service

The customer rules : the 39 essential rules for delivering sensational service by Cockerell, Lee

Go to Downloadable eBook Here.

The customer service survival kit what to say to defuse even the worst customer service situations by Gallagher, Richard S.

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High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce by Solomon, Micah

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High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce by Solomon, Micah

Go to Downloadable eBook Here.

Be our guest : perfecting the art of customer service

Value proposition design : how to create products and services customers want by Osterwalder, Alexander, Pigneur, Yves, Bernarda, Gregory, Smith, Alan

What customers crave : how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J., 1958-

Seven kinds of people you find in bookshops by Bythell, Shaun

The Disney way : harnessing the management secrets of Disney in your company by Capodagli, Bill, 1948-, Jackson, Lynn, 1955-

Unreasonable hospitality : the remarkable power of giving people more than they expect by Guidara, Will

Delivering the wow : culture as catalyst for lasting success by Fain, Richard

Call me maybe : a novel by Bastone, Cara