Record Citations
APA (7th ed.) Citation
Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: A handbook for implementing great service in your organization. John Wiley & Sons.
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Chicago Style (17th ed.) Citation
Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken, N.J.: John Wiley & Sons, 2005.
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MLA (9th ed.) Citation
Spector, Robert, and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. John Wiley & Sons, 2005.
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Warning: These citations may not always be 100% accurate.
