The Nordstrom way to customer service excellence a handbook for implementing great service in your organization
| Main Author: | Spector, Robert, 1947- |
|---|---|
| Other Authors: | McCarthy, Patrick D. |
| Format: | Books Print Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2005.
|
| Subjects: |