The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

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Bibliographic Details
Main Author: Spector, Robert, 1947-
Other Authors: McCarthy, Patrick D.
Format: Books Print Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, c2005.
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Schlow Library

Holdings details from Schlow Library
Call Number: 658.812 SPE
Copy 228336 Checked In Place a Hold