The Nordstrom way to customer service excellence a handbook for implementing great service in your organization
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Books Print Book |
| Language: | English |
| Published: |
Hoboken, N.J. :
John Wiley & Sons,
c2005.
|
| Subjects: | |
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| LEADER | 00000cam a22000004a 4500 | ||
|---|---|---|---|
| 001 | ocm57208619 | ||
| 003 | OCoLC | ||
| 005 | 20090323105300.0 | ||
| 008 | 041203s2005 njua b 001 0 eng | ||
| 010 | |a 2004028848 | ||
| 015 | |a GBA509155 |2 bnb | ||
| 016 | 7 | |a 013099743 |2 Uk | |
| 020 | |a 0471702862 (pbk. : alk. paper) | ||
| 040 | |a DLC |c DLC |d YDX |d IXA |d BAKER |d NLGGC |d UKM |d PCB | ||
| 042 | |a pcc | ||
| 043 | |a n-us--- | ||
| 050 | 0 | 0 | |a HF5415.5 |b .S626785 2005 |
| 082 | 0 | 0 | |a 658.8/12 |2 22 |
| 084 | |a 85.40 |2 bcl | ||
| 092 | 0 | |a 658.812 |b SPE | |
| 100 | 1 | |a Spector, Robert, |d 1947- | |
| 245 | 1 | 4 | |a The Nordstrom way to customer service excellence : |b a handbook for implementing great service in your organization / |c Robert Spector and Patrick McCarthy. |
| 260 | |a Hoboken, N.J. : |b John Wiley & Sons, |c c2005. | ||
| 300 | |a xviii, 270 p. : |b ill. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references (p. 263) and index. | ||
| 650 | 0 | |a Customer services |v Handbooks, manuals, etc. | |
| 610 | 2 | 0 | |a Nordstrom (Firm) |x Management. |
| 650 | 0 | |a Department stores |x Management. | |
| 700 | 1 | |a McCarthy, Patrick D. | |
| 938 | |a Baker & Taylor |b BKTY |c 19.95 |d 14.96 |i 0471702862 |n 0006120832 |s active | ||
| 994 | |a C0 |b PCB | ||
| 949 | |a Schlow |b SANON |c 658.812 SPE |d i |e 39635102101928 |f 228336 |g ddc |j 06/19/2006 | ||
| 999 | |a 196022 | ||
