The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

Main Author:	Spector, Robert, 1947-
Other Authors:	McCarthy, Patrick D.
Format:	Books Print Book
Language:	English
Published:	Hoboken, N.J. : John Wiley & Sons, c2005.
Subjects:	Nordstrom (Firm) > Management. Customer services > Handbooks, manuals, etc. Department stores > Management.

Physical Description:	xviii, 270 p. : ill. ; 24 cm.
Bibliography:	Includes bibliographical references (p. 263) and index.
ISBN:	0471702862 (pbk. : alk. paper)
Author Notes:	Robert Spector is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red Cross