Delivering happiness a path to profits, passion, and purpose
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand.
| Main Author: | Hsieh, Tony. |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Business Plus,
2010.
|
| Edition: | 1st ed. |
| Subjects: |
| Summary: |
Tony Hsieh--the widely-admired CEO of on-line shoe retailer, Zappos--explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Even better, he shows how creating happiness and record results go hand-in-hand. |
|---|---|
| Physical Description: |
xiii, 253 p. : ill. ; 24 cm. |
| Bibliography: |
Includes bibliographical references and index. |
| ISBN: |
9780446563048 (hbk.) 0446563048 (hbk.) |
| Author Notes: |
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service. |