Be our guest perfecting the art of customer service
Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular report destination in the world enjoyed a reputation as a company that sets the bench mark for best business practices. During its twenty-five-year history...
| Corporate Authors: | Disney Institute. |
|---|---|
| Other Authors: | Kinni, Theodore B., 1956-, Staggs, Tom (Author of introduction, etc.) |
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Disney Editions,
c2011.
|
| Subjects: |
Table of Contents:
- Disney's Approach to Quality Service
- The Magic of Service The Magic of Cast
- The Magic of Setting
- The Magic of Process
- The Magic of Integration.