Talking to crazy how to deal with the irrational and impossible people in your life

Difficult people can make life hard, but a select few can make it hell. The boss with nonsensical demands. The spouse who explodes at nothing. The overly emotional coworker, hostile neighbor, or friend who frequently bursts into tears. Marriages, families, friendships, careers, businesses--crazy peo...

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Main Author: Goulston, Mark (Author)
Format: Books Print Book
Language: English
Published: New York : AMACOM, American Management Association, [2016]
Subjects:
Summary: Difficult people can make life hard, but a select few can make it hell. The boss with nonsensical demands. The spouse who explodes at nothing. The overly emotional coworker, hostile neighbor, or friend who frequently bursts into tears. Marriages, families, friendships, careers, businesses--crazy people drag them all down with their manipulation, volatility, and inability to see the world rationally. You can't win by just ignoring the craziness or trying to reason with it. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you exactly how to do that in this life-changing book for everyone trapped in personal or workplace relationships that feel confusing, stressful, or downright hopeless. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.--Adapted from book jacket.
Item Description: Includes index.
Physical Description: vii, 259 pages : illustrations ; 24 cm
ISBN: 9780814436363 (hardcover)
0814436366 (hardcover)
Author Notes: MARK GOULSTON, M.D., is a top psychiatrist, consultant, coach, and business advisor. The author of Just Listen , Get Out of Your Own Way , and other popular books, he blogs for Harvard Business Review , Fast Company , Business Insider , Huffington Post , and Psychology Today ; cohosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal , Fortune , Newsweek , Time , CNN, Fox News, and the TODAY show."