The civility solution what to do when people are rude

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Bibliographic Details
Main Author:	Forni, P. M.
Format:	Books Print Book
Language:	English
Published:	New York : St. Martin's Press, c2008.
Edition:	1st ed.
Subjects:	Courtesy. Etiquette. Hawkinson, Esther M. tribute.
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008	080303s2008 nyu b 000 0 eng
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020			\|a 9780312368494
020			\|a 0312368496
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100	1		\|a Forni, P. M.
245	1	4	\|a The civility solution : \|b what to do when people are rude / \|c P.M. Forni.
250			\|a 1st ed.
260			\|a New York : \|b St. Martin's Press, \|c c2008.
300			\|a xxi, 166 p. ; \|c 19 cm.
504			\|a Includes bibliographical references (p. [161]-166).
505	0		\|a Wisdom and skills -- On rudeness -- Preventing rudeness : eight rules for a civil life -- Accepting real-life rudeness -- How to respond to rudeness -- Situations and solutions -- The near and not so dear : spouses, family, and friends -- The neighbors--noisy, nosy, and nice -- Workplace woes -- On the road, in the air, and aboard the train -- The world of service -- Digital communication.
650		0	\|a Courtesy.
650		0	\|a Etiquette.
650		0	\|a Hawkinson, Esther M. tribute.
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