The civility solution what to do when people are rude

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Bibliographic Details
Main Author: Forni, P. M.
Format: Books Print Book
Language:English
Published: New York : St. Martin's Press, c2008.
Edition:1st ed.
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Table of Contents:
  • Wisdom and skills
  • On rudeness
  • Preventing rudeness : eight rules for a civil life
  • Accepting real-life rudeness
  • How to respond to rudeness
  • Situations and solutions
  • The near and not so dear : spouses, family, and friends
  • The neighbors--noisy, nosy, and nice
  • Workplace woes
  • On the road, in the air, and aboard the train
  • The world of service
  • Digital communication.