The Starbucks experience 5 principles for turning ordinary into extraordinary
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli...
| Main Author: | Michelli, Joseph A., 1960- |
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| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
McGraw-Hill,
c2007.
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| Subjects: |
| Summary: |
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the "partners"--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today."--Jacket. |
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| Physical Description: |
xiv, 208 p. ; 22 cm. |
| Bibliography: |
Includes bibliographical references (p. 183-193) and index. |
| ISBN: |
0071477845 (alk. paper) 9780071477840 |
| Author Notes: |
Joseph A. Michelli, Ph.D., is the founder of Lessons for Success, a training, consulting, and keynote presentation company. He also hosts an award-winning daily radio show on KVOR-AM in Colorado and speaks to various organizations throughout the world. Visit josephmichelli.com |