The Starbucks experience 5 principles for turning ordinary into extraordinary

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Bibliographic Details
Main Author: Michelli, Joseph A., 1960-
Format: Books Print Book
Language:English
Published: New York : McGraw-Hill, c2007.
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Table of Contents:
  • Introduction
  • Principle #1- make it your own
  • Principle #2- everything matters
  • Principle #3- surprise and delight
  • Principle #4- embrace resistance
  • Principle #5- leave your mark
  • A final word.