Making conflict work harnessing the power of disagreement

A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction.

Main Author:	Coleman, Peter T., 1959-
Other Authors:	Ferguson, Robert, 1955-
Format:	Books Print Book
Language:	English
Published:	Boston : Houghton Mifflin Harcourt, 2014.
Subjects:	Conflict management. Interpersonal relations. Interpersonal conflict. Organizational behavior.

Summary:	A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction.
Physical Description:	xxi, 278 pages ; 24 cm
Bibliography:	Includes bibliographical references and index.
ISBN:	9780544148390 (hardback) 0544148398 (hardback)
Author Notes:	PETER COLEMAN is a professor of psychology and education at Teachers College and the Earth Institute at Columbia University and the director of Columbia's International Center for Cooperation and Conflict Resolution. He is also a New York State certified mediator and experienced consultant whose clients include IBM, Citibank, the United Nations, the World Bank, and the U.S. State Department. ROBERT FERGUSON is a psychologist and executive coach who has provided consulting, conflict resolution, mediation, and leadership training to organizations including Credit Suisse USA, Merrill Lynch, Ahlstrom, Kennametal, KBI Biopharma, and Aegon.