The managed heart commercialization of human feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" abou...

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Bibliographic Details

Main Author:	Hochschild, Arlie Russell, 1940-
Format:	Books Print Book
Language:	English
Published:	Berkeley, Calif. ; London : University of California Press, 2012.
Edition:	Updated ed.
Subjects:	Emotions > Economic aspects. Work > Psychological aspects. Employee motivation.
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