The managed heart commercialization of human feeling
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from...
| Main Author: | Hochschild, Arlie Russell, 1940- |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
Berkeley, Calif. ; London :
University of California Press,
2012.
|
| Edition: | Updated ed. |
| Subjects: |
Table of Contents:
- Part one
- Private life: Exploring the managed heart
- Feeling as clue
- Managing feeling
- Feeling rules
- Paying respects with feeling: the gift exchange
- part two
- Public life:
- Feeling Management:from private to commercial uses
- Between the toe and the heel: jobs and emotional labor
- Gender, status, and feeling.