Library security better communication, safer facilities
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
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| Format: | Books Print Book |
| Language: | English |
| Published: |
Chicago :
ALA Editions, an imprint of the American Library Association,
2015.
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Table of Contents:
- The new library workplace : not so quiet
- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct
- Challenging patron behaviors
- Common types of challenging patrons
- Understanding threats and getting help
- Workplace violence: awareness, prevention, and response
- Conducting your own site security survey
- Community partnerships : law enforcement, mental health, and homeless services
- Staff development for a safer library
- Library security survey checklist
- Sample library security suggestions for site survey reports
- Sample staff training exercises
- Want less stress? : try more B.R.E.A.D.S.
