Evaluating library staff a performance appraisal system

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Bibliographic Details
Main Author: Belcastro, Patricia
Format: Books Print Book
Language:English
Published: Chicago : American Library Association, 1998.
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008 971029s1998 ilua 001 0 eng
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100 1 |a Belcastro, Patricia. 
245 1 0 |a Evaluating library staff :  |b a performance appraisal system /  |c Patricia Belcastro. 
260 |a Chicago :  |b American Library Association,  |c 1998. 
300 |a v, 253 pages :  |b illustrations ;  |c 28 cm 
336 |a text  |b txt  |2 rdacontent 
337 |a unmediated  |b n  |2 rdamedia 
338 |a volume  |b nc  |2 rdacarrier 
500 |a Includes index. 
505 0 |a Introduction: Evaluating Quality of Performance -- 1. Expectations for Quality Service -- 2. Code of Service -- 3. From the Code to the Standards -- 4. Applying the Standards -- 5. Standards of Performance: Guidelines -- 6. Coaching -- 7. Reviews of Performance -- 8. Documenting Behavior -- 9. Specific Job Standards -- 10. Supervisory Standards -- 11. The Overall Evaluation -- Introduction. New Employee: Margot, Circulation/Shelving Clerk. Long-Term Employee: Eleanore, Circulation/Shelving Clerk. Supervisory Employee: Holly, Head, Children's Services. Problem Employee: Betty, Assistant Supervisor, Adult Services. Non-Public Service Employee: Gary, Technical Services Assistant -- App. A. Code of Service -- App. B. Standards of Performance Guidelines -- App. C. Supervisory Procedures -- App. D. Performance Appraisal Document -- App. E. Tabulation Sheet. 
504 |a Includes bibliographical references (Includes bibliographical references). 
650 0 |a Library employees  |x Rating of  |z United States. 
650 0 |a Libraries. 
994 |a C0  |b PCB 
949 |a CCL  |b CadRPro  |c 023.9 Be  |d i  |e 39241500814475  |f 764518  |g ddc  |i Professional Collection  |j 02/07/2024 
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