Evaluating library staff a performance appraisal system

Main Author:	Belcastro, Patricia.
Format:	Books Print Book
Language:	English
Published:	Chicago : American Library Association, 1998.
Subjects:	Library employees > Rating of > United States. Libraries.

Table of Contents:

Introduction: Evaluating Quality of Performance
1. Expectations for Quality Service
2. Code of Service
3. From the Code to the Standards
4. Applying the Standards
5. Standards of Performance: Guidelines
6. Coaching
7. Reviews of Performance
8. Documenting Behavior
9. Specific Job Standards
10. Supervisory Standards
11. The Overall Evaluation
Introduction. New Employee: Margot, Circulation/Shelving Clerk. Long-Term Employee: Eleanore, Circulation/Shelving Clerk. Supervisory Employee: Holly, Head, Children's Services. Problem Employee: Betty, Assistant Supervisor, Adult Services. Non-Public Service Employee: Gary, Technical Services Assistant
App. A. Code of Service
App. B. Standards of Performance Guidelines
App. C. Supervisory Procedures
App. D. Performance Appraisal Document
App. E. Tabulation Sheet.