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Emily Post's The etiquette advantage in business : personal skills for professional success
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Table manners : how to behave in the modern world and why bother
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Miss Manners' basic training : the right thing to say
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Kill reply all
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Mealtime
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The art of conversation : a guided tour of a neglected pleasure
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The intelligent conversationalist : 31 cheat sheets that will show you how to talk to anyone about anything, anytime
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Winning
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Small message, big impact : the elevator speech effect
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Tell to win : connect, persuade, and triumph with the hidden power of story
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Steal the show : from speeches to job interviews to deal-closing pitches, how to guarantee a standing ovation for all the performances in your life
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The curmudgeon's guide to getting ahead : dos and don'ts of right behavior, tough thinking, clear writing, and living a good life
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Think on your feet : tips and tricks to improve your impromptu communication skills on the job
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Split the pie : a radical new way to negotiate
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How to wow : proven strategies for presenting your ideas, persuading your audience, and perfecting your image
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Fire them up! : 7 simple secrets to inspire colleagues, customers, and clients, sell yourself, your vision, and your values, communicate with charisma and confidence
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Never split the difference : negotiating as if your life depended on it
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10 make-or-break career moments : navigate, negotiate, and communicate for success
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Negotiation boot camp : how to resolve conflict, satisfy customers, and make better deals
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Works well with others : shaking hands, shutting up, and other crucial skills in business that no one ever teaches you
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Just listen : discover the secret to getting through to absolutely anyone
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Works well with others an outsider's guide to shaking hands, shutting up, handling jerks, and other crucial skills in business that no one ever teaches you
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The speed of trust : the one thing that changes everything
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Miss Manners basic training : communication
