Assessing service quality satisfying the expectations of library customers
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Books Print Book |
| Language: | English |
| Published: |
Chicago :
American Library Association,
1998.
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MARC
| LEADER | 00000nam a22000008a 4500 | ||
|---|---|---|---|
| 001 | 98008815 | ||
| 003 | DLC | ||
| 005 | 20090309194700.0 | ||
| 008 | 980616s1998 ilu b 001 0 eng | ||
| 010 | |a 98008815 | ||
| 020 | |a 0838934897 (alk. paper) | ||
| 040 | |a DLC |c DLC | ||
| 043 | |a n-us--- | ||
| 050 | 0 | 0 | |a Z711 |b .H45 1998 |
| 082 | 0 | 0 | |a 025.5 |2 21 |
| 092 | |a 025.5 |b He | ||
| 100 | 1 | |a Hernon, Peter. | |
| 245 | 1 | 0 | |a Assessing service quality : |b satisfying the expectations of library customers / |c Peter Hernon, Ellen Altman. |
| 260 | |a Chicago : |b American Library Association, |c 1998. | ||
| 300 | |a p. cm. | ||
| 504 | |a Includes bibliographical references (p. ) and index. | ||
| 650 | 0 | |a Libraries and readers |x Evaluation. | |
| 650 | 0 | |a Libraries and readers |z United States |x Evaluation. | |
| 700 | 1 | |a Altman, Ellen. | |
| 949 | |a CCL |b CadREF |c Ref 025.5 He |d i |e 39241500613406 |f 329695 |g rddc |j 08/16/1999 | ||
| 999 | |a 254589 | ||
