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Creating policies for results from chaos to clarity

"Covering governance and organizational structure, management policies, and services relating to customers, circulation, information, and groups, this comprehensive how-to addresses each major library area. Follow these guidelines to: create sound and legally defensible policies; customize poli...

Full description

Main Author: Nelson, Sandra S.
Corporate Authors: Public Library Association.
Other Authors: Garcia, June.
Format: Books Print Book
Language: English
Published: Chicago : American Library Association, 2003.
Series: PLA results series.
Subjects:
Public libraries > Administration.
Library rules and regulations.
Public libraries > United States > Administration.
Library rules and regulations > United States.
Table of Contents:
  • Figures
  • Issues: Functions of library policies, legal support
  • Inventory: Purpose & design of a policy audit inventory
  • Policy audit assessment
  • Policy development
  • Policy implementation
  • POLICY DEVELOPMENT TEMPLATES: Governance and organizational structure; Staff Association activities
  • MANAGEMENT POLICIES: Confidentiality of library records; Statistics; Petty cash; Fund-raising and donations; Reconsideration of library materials; Building maintenance; Emergencies and disasters; Meeting room use; Exhibits and displays; Bulletin boards; Distribution of nonlibrary materials; Staff committees and staff task forces; Inclement weather and closing; Customer service; Customer behavior; Unattended children; CIRCULATION SERVICES: Library cards for residents
  • ... for nonresidents
  • Loan periods and loan limits
  • Renewals
  • Reserves
  • Claims returned or never had
  • Lost or damaged materials
  • Fines and fees
  • Borrowing materials by staff information services
  • Priorities for reference service
  • ILL
  • Internet use
  • Use of library computers
  • GROUP SERVICES: Library programs
  • Co-sponsored programs in the library
  • Community presentations
  • Special events
  • Tours
  • Computer training for the public
  • INSTRUCTIONS AND WORKFORMS: Contents of library policy manual
  • Other policy statements, regulations, procedures, and guidelines
  • Policy audit inventory log
  • Policy audit inventory results
  • Defining policy elements
  • Evaluation criteria
  • Policy element review summary
  • Policy revision and development summary
  • Master schedule
  • Glossary of policy terms.

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