Thanks for the feedback the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)
"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all have "suggestions" f...
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| Format: | Books Print Book |
| Language: | English |
| Published: |
New York, New York :
Viking,
[2014]
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Table of Contents:
- The feedback challenge. Three triggers
- Truth triggers. Separate appreciation, coaching, and evaluation
- First understand
- See your blind spots
- Relationship triggers. Don't switchtrack
- Identify the relationship system
- Identity triggers. Learn how wiring and temperament affect your story
- Dismantle distortions
- Cultivate a growth identity
- Feedback in conversation. How good do I have to be?
- Navigate the conversation
- Get going
- Pull together.
