Similar Items: The Disney way
Topic: Management.
- Working with emotional intelligence
- The potter's professional handbook
- The one minute manager
- Managing the non-profit organization : principles and practices
- Winnie-the-Pooh on management : in which a very important bear and his friends are introduced to a very important subject
- How the mighty fall : and why some companies never give in
Topic: Customer services.
- The discipline of market leaders : choose your customers, narrow your focus, dominate your markets
- Be our guest : perfecting the art of customer service
- The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
- Fish! :a remarkable way to boost morale and improve results
- How Toyota became #1 : leadership lessons from the world's greatest car company
- The customer rules : the 39 essential rules for delivering sensational service
