When you say yes but mean no how silencing conflict wrecks relationships and companies, and what you can do about it
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| Main Author: | |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Crown Business,
c2003.
|
| Edition: | 1st ed. |
| Subjects: | |
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| LEADER | 00000cam a22000004a 4500 | ||
|---|---|---|---|
| 001 | ocm50754949 | ||
| 003 | OCoLC | ||
| 005 | 20140314160700.0 | ||
| 008 | 021001s2003 nyu 000 0 eng | ||
| 010 | |a 2002151029 | ||
| 020 | |a 1400046009 | ||
| 040 | |a DLC |c DLC |d YDX |d PCB | ||
| 042 | |a pcc | ||
| 049 | |a PCCQ |c 39635101868030 | ||
| 050 | 0 | 0 | |a HD42 |b .P47 2003 |
| 082 | 0 | 0 | |a 658.4/053 |2 21 |
| 092 | |a 658.4053 |b P | ||
| 100 | 1 | |a Perlow, Leslie A., |d 1967- | |
| 245 | 1 | 0 | |a When you say yes but mean no : |b how silencing conflict wrecks relationships and companies, and what you can do about it / |c Leslie A. Perlow. |
| 250 | |a 1st ed. | ||
| 260 | |a New York : |b Crown Business, |c c2003. | ||
| 300 | |a ix, 254 p. ; |c 22 cm. | ||
| 504 | |a Includes bibliographical references (p. 201-238) and index. | ||
| 505 | 0 | |a Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence -- The way we do things around here : the rules of the game that silence conflict and difference -- Faking agreement : how the silent spiral begins -- Saying "yes" when you really mean "no" : why silence costs so much -- Starting up : what Clyde wouldn't say to Howie -- The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings -- Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy" -- Bad endings : what happens without mutual misunderstanding -- Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences -- The positive power of conflict : how to gain support and create role models. | |
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Management. | |
| 994 | |a C0 |b PCB | ||
| 949 | |a Schlow |b SANON |c 658.4053 P |d i |e 39635101868030 |f 196963 |g ddc |j 06/09/2004 | ||
| 999 | |a 172803 | ||
