When you say yes but mean no how silencing conflict wrecks relationships and companies, and what you can do about it
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| Main Author: | |
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| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Crown Business,
c2003.
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| Edition: | 1st ed. |
| Subjects: | |
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Table of Contents:
- Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence
- The way we do things around here : the rules of the game that silence conflict and difference
- Faking agreement : how the silent spiral begins
- Saying "yes" when you really mean "no" : why silence costs so much
- Starting up : what Clyde wouldn't say to Howie
- The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings
- Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy"
- Bad endings : what happens without mutual misunderstanding
- Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences
- The positive power of conflict : how to gain support and create role models.
