The customer service survival kit what to say to defuse even the worst customer service situations
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases...
Saved in:
| Main Author: | |
|---|---|
| Format: | Downloads eBook Books eBook |
| Language: | English |
| Published: |
New York :
AMACOM Books,
2013.
|
| Subjects: | |
| Online Access: | Go to Downloadable eBook Here. |
| Tags: |
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 005 | 20180731121000.0 | ||
| 006 | m o d | ||
| 007 | cr cn unuuu | ||
| 008 | 130327s2013 nyu 000 0 eng d | ||
| 020 | |a 9780814431849 | ||
| 035 | |a 828424310 | ||
| 037 | |a DEE9367A-AA5E-4F5A-9D60-996C0D90C2D7 |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 100 | 1 | |a Gallagher, Richard S. | |
| 245 | 1 | 4 | |a The customer service survival kit |h [eBook] : |b what to say to defuse even the worst customer service situations / |c Richard S. Gallager. |
| 260 | |a New York : |b AMACOM Books, |c 2013. | ||
| 300 | |a 1 online resource. | ||
| 500 | |a Adobe EPUB eBook. | ||
| 538 | |a Adobe Digital Editions | ||
| 520 | 0 | |a The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 856 | 7 | 8 | |u http://link.overdrive.com/?websiteID=288&titleID=1236894 |y Go to Downloadable eBook Here. |
| 999 | |a 344862 | ||
