Delivering the wow culture as catalyst for lasting success
"In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles f...
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| Format: | Books Print Book |
| Language: | English |
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New York, New York :
Fast Company Press,
[2025]
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| Edition: | First edition. |
| Subjects: | |
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| Summary: | "In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way."--from dust jacket |
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| Physical Description: | 213 pages, 16 unnumbered pages of plates : illustrations (some color) ; 24 cm |
| ISBN: | 1639081593 9781639081592 |
| Author Notes: | Richard Fain is chairman at Royal Caribbean. Fain became chairman and CEO in 1988 and has guided the company's growth to its current place on the S&P 500, transforming it into a global powerhouse. He was named one of the world's 30 best CEOs by Barron's for three years running and received the Ultimate CEO Award from the South Florida Business Journal . Fain was awarded the rank of Officier in the Légion d'Honneur by the President of France and was named aCommander, First Class, of the Order of the Lion of Finland . |
