Delivering the wow culture as catalyst for lasting success
"In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles f...
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| Main Author: | |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York, New York :
Fast Company Press,
[2025]
|
| Edition: | First edition. |
| Subjects: | |
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| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | on1521175454 | ||
| 003 | OCoLC | ||
| 005 | 20260428121900.0 | ||
| 008 | 250528s2025 nyuaf 000 0 eng d | ||
| 020 | |a 1639081593 |q (hardcover) | ||
| 020 | |a 9781639081592 |q (hardcover) | ||
| 035 | |a (OCoLC)1521175454 | ||
| 040 | |a YDX |b eng |e rda |c YDX |d OCLCO |d BDX |d IG# |d HRF |d IDW |d IK2 |d JQM |d FSF |d ZGW | ||
| 050 | 1 | 4 | |a HD58.7 |b .F35 2025 |
| 082 | 0 | 4 | |a 658.4 |2 23 |
| 100 | 1 | |a Fain, Richard, |e author. | |
| 245 | 1 | 0 | |a Delivering the wow : |b culture as catalyst for lasting success / |c Richard Fain. |
| 250 | |a First edition. | ||
| 264 | 1 | |a New York, New York : |b Fast Company Press, |c [2025] | |
| 300 | |a 213 pages, 16 unnumbered pages of plates : |b illustrations (some color) ; |c 24 cm | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 336 | |a still image |b sti |2 rdacontent | ||
| 337 | |a unmediated |b n |2 rdamedia | ||
| 338 | |a volume |b nc |2 rdacarrier | ||
| 505 | 0 | |a Bigger, bolder, better -- "Good enough" isn't good enough -- A 40-day countdown to an uncertain future -- Grow or die -- It's the people, it's the people, it's the people -- What the hell?! -- Innovation in ship design -- COVID: the end of cruising? -- Passing the torch. | |
| 520 | |a "In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles for building culture with unforgettable behind-the-scenes stories to bring his lessons and experiences to life. Fain takes readers inside tough decisions during high-stakes crises--including the COVID shutdown--that helped rally 100,000 employees to beat the odds and unify the company like never before. He also candidly recounts mistakes he made along the way."--from dust jacket | ||
| 591 | |a "Thank you Colonial Press for your support of Schlow Library" | ||
| 650 | 0 | |a Corporate culture |v Case studies. | |
| 650 | 0 | |a Leadership |v Case studies. | |
| 650 | 0 | |a Organizational change |v Case studies. | |
| 650 | 0 | |a Success in business. | |
| 650 | 0 | |a Business planning. | |
| 650 | 0 | |a Innovation in business. | |
| 650 | 0 | |a Crisis management |v Case studies. | |
| 650 | 0 | |a COVID-19 Pandemic, 2020-2023 |x Economic aspects. | |
| 650 | 0 | |a Cruise lines |x Management. | |
| 650 | 0 | |a Customer services |x Management. | |
| 690 | 0 | |a Colonial Press tribute. | |
| 994 | |a C0 |b PCB | ||
| 949 | |a CCL |b CadNF |c 658.4 Fa |d i |e 39241503902749 |f 808923 |g ddc |j 11/24/2025 | ||
| 949 | |a Schlow |b SANONNE |c 658.4 FAI |d i |e 39635104812062 |f 809322 |g ddc |j 12/10/2025 | ||
| 999 | |a 513802 | ||
