Delivering the wow culture as catalyst for lasting success

"In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles f...

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Bibliographic Details

Main Author:	Fain, Richard (Author)
Format:	Books Print Book
Language:	English
Published:	New York, New York : Fast Company Press, [2025]
Edition:	First edition.
Subjects:	Corporate culture > Case studies. Leadership > Case studies. Organizational change > Case studies. Success in business. Business planning. Innovation in business. Crisis management > Case studies. COVID-19 Pandemic, 2020-2023 > Economic aspects. Cruise lines > Management. Customer services > Management.
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