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Delivering the wow culture as catalyst for lasting success

"In Delivering the WOW, Fain shows how a strong and forward-looking culture united people around a mission, delighted guests, and unlocked extraordinary performance--including increasing the company's profitability, guest capacity, and employee base more than thirtyfold. The book weaves principles f...

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Main Author: Fain, Richard (Author)
Format: Books Print Book
Language:English
Published: New York, New York : Fast Company Press, [2025]
Edition:First edition.
Subjects:
Corporate culture > Case studies.
Leadership > Case studies.
Organizational change > Case studies.
Success in business.
Business planning.
Innovation in business.
Crisis management > Case studies.
COVID-19 Pandemic, 2020-2023 > Economic aspects.
Cruise lines > Management.
Customer services > Management.
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Table of Contents:
  • Bigger, bolder, better
  • "Good enough" isn't good enough
  • A 40-day countdown to an uncertain future
  • Grow or die
  • It's the people, it's the people, it's the people
  • What the hell?!
  • Innovation in ship design
  • COVID: the end of cruising?
  • Passing the torch.

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