Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world
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| Main Author: | |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Doubleday,
c2008.
|
| Edition: | 1st ed. |
| Subjects: | |
| Tags: |
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MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ocn171614653 | ||
| 003 | OCoLC | ||
| 005 | 20080904092600.0 | ||
| 008 | 070913s2008 nyua b 001 0 eng | ||
| 010 | |a 2007037908 | ||
| 020 | |a 9780385522724 (hc) | ||
| 020 | |a 038552272X (hc) | ||
| 029 | 1 | |a IG# |b 9780385522724 | |
| 029 | 1 | |a AU@ |b 000042197478 | |
| 029 | 1 | |a NZ1 |b 12362603 | |
| 035 | |a (OCoLC)171614653 | ||
| 040 | |a DLC |c DLC |d IG# |d BTCTA |d BAKER |d YDXCP |d MOF |d PCB | ||
| 050 | 0 | 0 | |a HF5415.335 |b .B55 2008 |
| 082 | 0 | 0 | |a 658.8/12 |2 22 |
| 092 | 0 | |a 658.812 |b BLA | |
| 100 | 1 | |a Blackshaw, Pete. | |
| 245 | 1 | 0 | |a Satisfied customers tell three friends, angry customers tell 3,000 : |b running a business in today's consumer driven world / |c Pete Blackshaw. |
| 246 | 3 | |a Angry customers tell 3,000 | |
| 250 | |a 1st ed. | ||
| 260 | |a New York : |b Doubleday, |c c2008. | ||
| 300 | |a xiii, 193 p. : |b ill. ; |c 22 cm. | ||
| 504 | |a Includes bibliographical references (p. 187) and index. | ||
| 505 | 0 | |a The credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide : credibility and the CEO -- The neglected stepchild : consumer affairs -- When your company is googled : troubleshooting. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Organizational effectiveness. | |
| 938 | |a Ingram |b INGR |n 9780385522724 | ||
| 938 | |a Baker & Taylor |b BKTY |c 21.95 |d 16.46 |i 038552272X |n 0007502863 |s active | ||
| 938 | |a YBP Library Services |b YANK |n 2800728 | ||
| 938 | |a Baker and Taylor |b BTCP |n 2007037908 | ||
| 994 | |a C0 |b PCB | ||
| 949 | |a Schlow |b SANON |c 658.812 BLA |d i |e 39635102421409 |f 267339 |g ddc |j 08/21/2008 | ||
| 999 | |a 223383 | ||
