Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world

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Bibliographic Details
Main Author: Blackshaw, Pete
Format: Books Print Book
Language:English
Published: New York : Doubleday, c2008.
Edition:1st ed.
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Schlow Library

Holdings details from Schlow Library
Call Number: 658.812 BLA
Copy 267339 Checked In Place a Hold