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Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Main Author: Michelli, Joseph A., 1960-
Format: Books Print Book
Language: English
Published: New York : McGraw-Hill, c2011.
Subjects:
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Health Services Administration.
Quality of Healthcare > organization & administration.
Medical Errors > prevention & control.
Safety Management.
Patient Satisfaction.
Organizational Innovation.
Summary: Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Item Description: "Copublished with Second River Healthcare Press"--T.p. verso.
Physical Description: xiii, 304 p. ; 24 cm.
Bibliography: Includes bibliographical references (p. 288-297) and index.
ISBN: 9780071773546
0071773541
Author Notes:

Joseph A. Michelli, Ph.D. , is the bestselling author of The Starbucks Experience , The New Gold Standard , and The Zappos Experience . He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC's On the Money .

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