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Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

Main Author:	Michelli, Joseph A., 1960-
Format:	Books Print Book
Language:	English
Published:	New York : McGraw-Hill, c2011.
Subjects:	UCLA Health System. Medical care. Total quality management. Leadership. Success in business. Health Services Administration. Quality of Healthcare > organization & administration. Medical Errors > prevention & control. Safety Management. Patient Satisfaction. Organizational Innovation.

Table of Contents:

UCLA Health System experience
Care takes vision, clarity and consistency
Never enough care
Setting the foundation
Safety : science, selection and challenge
Delivering exceptional outcomes here and now
Quality for less and for all
High-Value innovation
Transformative evolution
Service Excellence
Sustainable success through service without bounds
Your follow-up care plan.

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