The customer rules the 39 essential rules for delivering sensational service
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.
| Main Author: | Cockerell, Lee. |
|---|---|
| Format: | Books Print Book |
| Language: | English |
| Published: |
New York :
Crown Business,
[2013]
|
| Edition: | First edition. |
| Subjects: | |
| Online Access: |
Go to Downloadable eBook Here. |
| Summary: |
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity. |
|---|---|
| Physical Description: |
pages cm |
| ISBN: |
9780770435608 (hc : alk. paper) 0770435602 (hc : alk. paper) |
| Author Notes: |
Lee Cockerell is the author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney , among others. He is the former Executive Vice President of Operations of Walt Disney World and has held executive positions at Hilton Hotels and Marriott. During his distinguished career in the hospitality industry Cockerell earned a worldwide reputation as an expert on the customer experience. Cockerell travels the country addressing audiences at Fortune 100 companies; educational institutions and non-profits; and government agencies, including the US military. |