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Topic: Management

  • Topic: Amusement parks
  • Topic: Business planning
  • Topic: Corporate culture
  • Topic: Leadership
  • Topic: Success in business
  • Topic: Antiquarian booksellers
  • Topic: Automobile industry and trade
  • Topic: Book collectors
  • Topic: Booksellers and bookselling
  • Topic: Bookstores
  • Topic: COVID-19 Pandemic, 2020-2023
  • Topic: Characters and characteristics
  • Topic: Colonial Press tribute
  • Topic: Competition
  • Topic: Creative ability in business
  • Topic: Crisis management
  • Topic: Cruise lines
  • Topic: Department stores
  • Topic: Economic aspects
  • Topic: Employee motivation
  • Topic: Employees
  • Topic: Hospitality
  • Topic: Industrial management
  • Topic: Innovation in business
  • Topic: Man-woman relationships
  • Topic: Market segmentation
  • Topic: Organizational change
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    The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
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    How Toyota became #1 : leadership lessons from the world's greatest car company
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    Value proposition design : how to create products and services customers want
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    The Disney way : harnessing the management secrets of Disney in your company
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    Unreasonable hospitality : the remarkable power of giving people more than they expect
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    Delivering the wow : culture as catalyst for lasting success

Topic: Customer relations

  • Topic: Amusement parks
  • Topic: Business planning
  • Topic: Corporate culture
  • Topic: Leadership
  • Topic: Success in business
  • Topic: Antiquarian booksellers
  • Topic: Automobile industry and trade
  • Topic: Book collectors
  • Topic: Booksellers and bookselling
  • Topic: Bookstores
  • Topic: COVID-19 Pandemic, 2020-2023
  • Topic: Characters and characteristics
  • Topic: Colonial Press tribute
  • Topic: Competition
  • Topic: Creative ability in business
  • Topic: Crisis management
  • Topic: Cruise lines
  • Topic: Department stores
  • Topic: Economic aspects
  • Topic: Employee motivation
  • Topic: Employees
  • Topic: Hospitality
  • Topic: Industrial management
  • Topic: Innovation in business
  • Topic: Man-woman relationships
  • Topic: Market segmentation
  • Topic: Organizational change
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    The customer rules : the 39 essential rules for delivering sensational service
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    The customer service survival kit what to say to defuse even the worst customer service situations
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    Value proposition design : how to create products and services customers want
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    What customers crave : how to create relevant and memorable experiences at every touchpoint

Author: Disney Institute

  • Author: Bastone, Cara
  • Author: Bernarda, Gregory
  • Author: Bythell, Shaun
  • Author: Capodagli, Bill, 1948-
  • Author: Christensen, Clayton M.
  • Author: Christensen, John, 1959-
  • Author: Cockerell, Lee
  • Author: Fain, Richard
  • Author: Gallagher, Richard S.
  • Author: Guidara, Will
  • Author: Jackson, Lynn, 1955-
  • Author: Kinni, Theodore B., 1956-
  • Author: Lundin, Stephen C., 1941-
  • Author: Magee, David, 1965-
  • Author: McCarthy, Patrick D.
  • Author: Osterwalder, Alexander
  • Author: Paul, Harry, 1950-
  • Author: Pigneur, Yves
  • Author: Smith, Alan
  • Author: Spector, Robert, 1947-
  • Author: Staggs, Tom
  • Author: Treacy, Michael
  • Author: Webb, Nicholas J., 1958-
  • Author: Wiersema, Fred D.
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    Be our guest : perfecting the art of customer service
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    Be our guest : perfecting the art of customer service

Author: Solomon, Micah

  • Author: Bastone, Cara
  • Author: Bernarda, Gregory
  • Author: Bythell, Shaun
  • Author: Capodagli, Bill, 1948-
  • Author: Christensen, Clayton M.
  • Author: Christensen, John, 1959-
  • Author: Cockerell, Lee
  • Author: Fain, Richard
  • Author: Gallagher, Richard S.
  • Author: Guidara, Will
  • Author: Jackson, Lynn, 1955-
  • Author: Kinni, Theodore B., 1956-
  • Author: Lundin, Stephen C., 1941-
  • Author: Magee, David, 1965-
  • Author: McCarthy, Patrick D.
  • Author: Osterwalder, Alexander
  • Author: Paul, Harry, 1950-
  • Author: Pigneur, Yves
  • Author: Smith, Alan
  • Author: Spector, Robert, 1947-
  • Author: Staggs, Tom
  • Author: Treacy, Michael
  • Author: Webb, Nicholas J., 1958-
  • Author: Wiersema, Fred D.
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    High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce
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    Marketing in the AI era : why personalization wins the customer experience
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    The marketing of evil : how radicals, elitists, and pseudo-experts sell us corruption disguised as freedom
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    Going social : excite customers, generate buzz, and energize your brand with the power of social media
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    The new rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly
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    Enchantment : the art of changing hearts, minds, and actions
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    Marketing research kit for dummies
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    The customer rules : the 39 essential rules for delivering sensational service
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    Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network
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    No B.S. grassroots marketing : the ultimate no holds barred take no prisoners guide to growing sales and profits of local small businesses
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    Zero to 100,000 : social media tips and tricks for small businesses
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    The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly
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    Marketing to millennials : reach the largest and most influential generation of consumers ever
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    Monster loyalty : how Lady Gaga turns followers into fanatics
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    Women want more : how to capture your share of the world's largest, fastest-growing market
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    Heart at work : stories and strategies for building self-esteem and reawakening the soul at work
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    Discipline without punishment : the proven strategy that turns problem employees into superior performers
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    The 5 languages of appreciation in the workplace : empowering organizations by encouraging people
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    Impact players : how to take the lead, play bigger, and multiply your impact
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    The best place to work : the art and science of creating an extraordinary workplace
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    Create your own employee handbook : a legal and practical guide
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    Hiring for attitude : a revolutionary approach to recruiting and selecting people with both tremendous skills and superb attitude
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    Dealing with difficult people
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    All are welcome : how to build a real workplace culture of inclusion that delivers results
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    The performance appraisal handbook : legal & practical rules for managers
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    The end of the performance review : a new approach to appraising employee performance
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    The drama-free office : a guide to healthy collaboration with your team, coworkers, and boss
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Centre County Library & Historical Museum, 203 North Allegheny Street, Bellefonte, PA, 16827 United States 814-355-1516

Copyright 2017