-
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
-
The customer rules : the 39 essential rules for delivering sensational service
-
What customers crave : how to create relevant and memorable experiences at every touchpoint
-
The customer rules : the 39 essential rules for delivering sensational service
-
Monster loyalty : how Lady Gaga turns followers into fanatics
-
Hug your customers : the proven way to personalize sales and achieve astounding results
-
Value proposition design : how to create products and services customers want
-
Lateral marketing : new techniques for finding breakthrough ideas
-
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world
-
Going social : excite customers, generate buzz, and energize your brand with the power of social media
-
Zero to 100,000 : social media tips and tricks for small businesses
-
The glory of giving everything : the Taylor Swift business model
-
Women want more : how to capture your share of the world's largest, fastest-growing market
-
Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network
-
Consuming kids : the hostile takeover of childhood
-
A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantage
-
Gen buY : how tweens, teens, and twenty-somethings are revolutionizing retail
-
The marketing of evil : how radicals, elitists, and pseudo-experts sell us corruption disguised as freedom
-
The zen of social media marketing : an easier way to build credibility, generate buzz, and increase revenue
-
Marketing research kit for dummies
-
The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly
-
No B.S. grassroots marketing : the ultimate no holds barred take no prisoners guide to growing sales and profits of local small businesses
-
Pinfluence : the complete guide to marketing your business with Pinterest
-
Contagious : why things catch on
