-
The customer rules : the 39 essential rules for delivering sensational service
-
The customer rules : the 39 essential rules for delivering sensational service
-
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
-
Hug your customers : the proven way to personalize sales and achieve astounding results
-
Unreasonable hospitality : the remarkable power of giving people more than they expect
-
Monster loyalty : how Lady Gaga turns followers into fanatics
-
No B.S. grassroots marketing : the ultimate no holds barred take no prisoners guide to growing sales and profits of local small businesses
-
Marketing research kit for dummies
-
Value proposition design : how to create products and services customers want
-
The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly
-
A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantage
-
Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network
-
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world
-
Going social : excite customers, generate buzz, and energize your brand with the power of social media
-
Zero to 100,000 : social media tips and tricks for small businesses
-
The art of the sale : learning from the masters about the business of life
-
Instant income; strategies that bring in the cash for small businesses, innovative employees, and occasional entrepreneurs
-
Marketing in the AI era : why personalization wins the customer experience
-
Gen buY : how tweens, teens, and twenty-somethings are revolutionizing retail
-
Buy ology : truth and lies about why we buy
-
Consuming kids : the hostile takeover of childhood
-
The new rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly
-
Lateral marketing : new techniques for finding breakthrough ideas
-
Blogwild! : a guide for small business blogging
-
See Jane lead : 99 ways for women to take charge at work
-
The road to wealth : a comprehensive guide to your money : everything you need to know in good and bad times
-
The Smart Cookies' guide to making more dough : how five young women got smart, formed a money group, and took control of their finances
-
Retire-- and start your own business
-
Why we want you to be rich : two men, one message
-
Women & money : owning the power to control your destiny
-
Mommy millionaire : how I turned my kitchen table idea into a million dollars and how you can, too!
-
How she does it : how women entrepreneurs are changing the rules of business success
-
Half the sky : turning oppression into opportunity for women worldwide
-
Women lead the way : your guide to stepping up to leadership and changing the world
-
What women want : the global marketplace turns female-friendly
-
Warren Buffett invests like a girl : and why you should too
-
Creative girl : the ultimate guide for turning talent and creativity into a real career
-
A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantage
-
The investment answer : learn to manage your money & protect your financial future
-
How to start a home-based bookkeeping business
-
How to start a home-based pet-sitting and dog-walking business
-
A book of silence
-
Debt free for life : the finish rich plan for financial freedom
-
The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly
-
Money girl's smart moves to grow rich
-
The boss of you : everything a woman needs to know to start, run, and maintain her own business
-
Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network
-
Special needs trusts : protect your child's financial future
